Building a good reminders system is an important step in taking your business to the next level, but getting it wrong can have adverse effects. The specifics for the perfect reminder system vary greatly depending on your specific business but below, I will lay out a general reminder system you can work off. If you need help customizing your reminder… Read More »What Mix of Appointment Reminders Work Best?
Lots of businesses have no-show or late cancellation fees for their appointments. But do they really reduce no-shows? The short answer is yes, but at what cost? Adding no-show fees does cut down on the no-shows but it can be offputting to customers and negatively affect the customer relationship. A study shows that having a no-show policy does in fact… Read More »Do No-Show Fees Really Reduce No-Shows?
One of the most effective ways to decrease no-shows is by using SMS appointment reminders. Implementing a good SMS appointment reminder system can give you around a 25% reduction in no-shows! But one common misconception is that just sending a message will immediately result in the no-show reduction. Sadly that is not the case, there are a couple things to… Read More »How to Write Better SMS Appointment Reminders
Running a business isn’t easy, but the last thing you want to worry about is your clients or customers showing up for appointments! Luckily, there are three effective ways to reduce no-shows that can be implemented right now. The first way is to schedule more appointments in the near term. Next is to set up an effective set of reminders.… Read More »Three Effective Ways to Reduce No-Shows